# My tracking says delivered, but I haven’t received my shipment—what do I do?

> Ah, a case of the missing teal box! Not to worry, we are here to investigate with you.    It is possible that the USPS carrier marked the box as delive...

Source: https://help.literati.com/en_us/my-tracking-says-delivered-but-i-havent-received-my-shipmentwhat-do-i-do-rJIhPG_4O

Last updated: 2025-09-10T22:10:31.961Z

Ah, a case of the missing box! Not to worry, we're here to investigate with you. 

It's possible that the USPS carrier marked the box as delivered, but hasn't dropped it off just yet. We also recommend taking a look at any delivery cameras or double-checking with your front office or mailroom (if you have one). 

We like to give USPS a bit of time to get everything straightened out before we determine that your box has run off; however, **i****f your box still hasn't shown up after 3 days, please** [**let us know**](https://literati.kustomer.help/contact/kids-support-BJAHXJ6Pv)**, and we'll get you taken care of!**